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Awards & Honors

Information Builders and our customers are continuously recognized for ongoing development of the most usable, deployable, and scalable business intelligence solutions for real-time information delivery.


The Stevie Awards - Customer Service Department of the Year

Information Builders received top honors at the American Business Awards in recognition of their exceptional customer service. In addition to winning the gold Stevie® in this category, two of Information Builders’ support team members were also honored for their outstanding work. Vashti Ragoonath, Director of Strategic Support Services, was presented with a silver award as Support Staffer of the Year, and Daniel Ortolani, Vice President of Worldwide Customer Service, was awarded a bronze in the Customer Service Executive of the Year category.


CDN's Channel Elite Awards

Information Builders and IFDS were honored with a Channel Elite award for "Solution of the Year" finalist for their customer-facing analytic environment that is helping to transform the Canadian mutual fund industry.

Computerworld 2012 Premier 100 IT Leader

Linda B. Zafonte, chief information officer at the New York State Insurance Fund – an Information Builders customer – has been named a Computerworld 2012 Premier 100 IT Leader. The 2012 Premier 100 IT Leaders Awards recognizes 100 business and technology leaders for their exceptional technology leadership, innovative ideas, and effectively managed IT strategies.

The Stevie Awards

Information Builders was honored for its continued commitment to customer service, receiving three bronze awards for its customer service team. Post Sales Account Director Tony Li; Account Support Manager Terri Whitmore; and the Operations and Support Technologies Group (STG), led by Technical Director Andrew Harsanyi, were recognized in the categories of Sales Director of the Year, Customer Service Contact Professional of the Year, and Back-Office Service Team of the Year, respectively.

Computerworld Honors Program

The following Information Builders customer has won the 2012 Computerworld Honors Award for using information technology to benefit society:

  • Oklahoma Department of Human Services
    Oklahoma Department of Human Services (OKDHS) has been named a 2012 Computerworld Honors Laureate for its use of BI technology to help caseworkers provide better family services. OKDHS was honored in the "Human Services" category, which recognizes organizations for the innovative use of information technology to develop or deliver public programs that provide food and nutrition, child support,housing, transportation, mental health, or other social services to populations in need.


The Stevie Awards

Information Builders Premium Support team received the “Customer Service Team of the Year” Stevie Award in the 2011 American Business Awards (ABA). Information Builders was also named a finalist in two additional categories, “Customer Service Executive of the Year” and “Customer Service Department of the Year.” This is the fourth consecutive year that the company's customer service has been recognized by ABA.

CIO Ones to Watch

For Coty's Inc.’s innovative use of Information Builders' technology, Coty's vice president of the Global Applications Center of Expertise, Gary Gallant, was presented with the “2011 CIO Ones to Watch” award from IDG’s CIO magazine and the CIO Executive Council. This prestigious award was given to 25 rising stars in the information technology (IT) industry who bring leadership, innovation, and value to their organization and are primed to become future CIOs.

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Computerworld Honors Program

The following are Information Builders customers that have won the 2011 Computerworld Honors Award for using information technology to benefit society:

  • Charlotte-Mecklenburg Police Department, which was also selected as a finalist, deployed Information Builders’ Law Enforcement Analytics (LEA) dashboard and predictive policing solution to proactively fight crime with intelligent, timely, and complete information. Instead of manually sifting through 13 disparate data sources to analyze crime statistics, identify trends, and model resource allocations, this LEA solution automates tedious analytical processes and provides up-to-the-minute reports to police officers in their patrol cars.   
  • FDIC – From January 2008 through December 2010, the FDIC was appointed as receiver of 322 failed financial institutions, with assets at inception totaling more than $625 billion. This resolution activity dramatically increased workloads and created a crushing demand for information about the organization, its operations, and receivership management. FDIC’s Financial and Management Reporting (FMR) group used WebFOCUS to build dashboards that enable FDIC employees to complete their jobs faster, accelerating the resolution process and reducing losses to the Deposit Insurance Fund. Prior to developing the portal, FMR was e-mailing on average more than 400 operational reports each day. The reports are now automated and are published on the portal daily for executives and management.
  • Houston Community College developed an academic dashboard for board members, senior staff members, and administrators to help the college document and evaluate decisions, measure student enrollment, track student outcomes, and provide access to key financial indicators. By enabling staff to analyze data from a single source of truth in a compelling, visual way, they can make critical enrollment and financial decisions with greater insight and keep the community apprised of important developments.
  • Schawk helps some of the world’s largest companies manage, monitor, measure, and protect branded assets, and comply with the requirements of highly regulated industries. This company used iWay Service Manager to create an XML-driven framework for receiving, normalizing, and integrating consumer readable packaging text and metadata into design and manufacturing processes. This includes updates to label and packaging information, such as ingredients and nutrition facts, which are now automatically converted into industry-standard XML formats and dynamically placed into electronic artwork.
  • Scotiabank – At a time when the financial services industry is under intense scrutiny for how it compensates sales professionals, Scotiabank is leading the industry with its focus on accountability, auditability, and fairness in its commissions, bonuses, and reporting  practices. To streamline integration among delivery channels and across product and service lines, Scotiabank standardized on iWay Software to develop data interfaces to its Sales Builder system, which automated the sales reporting process and freed up more than 72,000 hours per year, allowing staff members to spend more time advising customers. Scotiabank’s investment in these IT capabilities has an expected return of several million dollars per year on a go-forward basis.
  • Transamerica Insurance and Investment Group (TIIG) used Information Builders’ WebFOCUS BI platform to build the Sales Tracking and Reporting System (STARS), a self-service reporting environment that provides up-to-date sales and commission information to more than 800 independent life insurance distributors and company sales-line employees. By leveraging STARS to make its sales force more efficient and effective, the company is ensuring that policyholders receive superior service and support from their insurance professionals.
  • Yeshiva University – iWay’s rapid integration solutions have enabled Yeshiva to maximize its research assets, simplify grant administration, control spending, automate accounts payable and procurement processes, and create highly sophisticated workflows that reduce manual effort for the administrative staff. Lowering its overhead costs helps the university to minimize fee increases, making the college more affordable for existing and prospective students.


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2010 Computerworld Honors Award

The following are Information Builders customers that have won the 2010 Computerworld Honors Award for using information technology to benefit society.

  • Dealer Services Corporation (DSC) used a predictive BI system to predict each automotive dealer's future financing needs and providing real-time updates on excess inventory. DSC was able to provide valuable insight into future trends and patterns.
  • Food For The Poor (FFTP) leveraged BI technology powered to ensure more than 96 percent of all donations were going directly to programs that helped the poor. FFTP employees could quickly run reports that analyzed business data such as fundraising appeal information, history, goals, achievements, and targets.
  • Dialysis Clinic (DCI) integrated Information Builders' BI software to improve the management of financial reporting activities. Employees can now use parameter-driven input fields and can choose columns as well as sort criteria, measures, and output formats to generate customized reports that meet varying business requirements.  
  • Mount Sinai produced a BI environment that helped authorized physicians use reporting dashboards to quickly identify problematic trends and patterns. The hospital was also able to identify more than $5 million in missed charges and re-bill for them, receiving $3 million in a single year from insurers who underpaid patient bills.  
  • Rural Servicios Informaticos (RSI) incorporated WebFOCUS to generate thorough reports that provide a comprehensive analysis of requested data and are unique to the business needs of each user. The system supported users across a network that comprised more than 3,500 commercial offices.
The Stevie Awards

Stu Madison, vice president of Corporate Technical Support Services, Information Builders, won the 2010 Stevie Award for "Customer Service Executive of the Year." The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.

2010 Trend-Setting Product by KMWorld

iWay Software's EIM suite was named a "Trend-Setting Product" of 2010 by KMWorld magazine for the second consecutive year. The award recognizes products that clearly demonstrate technology breakthroughs, which serve the vendors' full spectrum of constituencies, especially their customers.

CIO Magazine

For her innovative use of predictive analytics and business intelligence tools from Information Builders, Dealer Services’ CIO, Chris Brady, was recognized by the prestigious 2010 CIO 100 Awards from CIO magazine.

  Midsize Enterprise Innovation Award

WebFOCUS was named Best Midmarket Software Solution at the Midsize Enterprise Summit West's Midsize Enterprise Innovation Awards. The Midsize Enterprise Innovation Awards are the only awards voted on solely by the attending IT decision-makers, CIOs and senior IT executives.

2010 American Business Awards

Information Builders' Vice President of Corporate Technical Support Services Stu Madison, won the 2010 American Business Awards' (ABA) Stevie for "Customer Service Executive of the Year." His department was also named a finalist in the "Customer Service Team of the Year" category. This is the third straight year that the company's Customer Support department has been recognized by the ABA.

KMWorld's 100 Companies That Matter in Knowledge Management
Information Builders was selected as one of KMWorld's "100 Companies That Matter in Knowledge Management." Vendors are chosen for their "commitment to taking full advantage of all the information at an organization's disposal and delivering it to the appropriate constituencies to facilitate decision-making at every possible level.

Intelligent Enterprise Editors' Choice Award
Information Builders was selected as one of the leading "Companies to Watch" in Intelligent Enterprise’s 2010 Editors' Choice Awards. The company was ranked within the Business Intelligence category for its Active Reports and RStat technologies.


Diakonessenhuis Wins Business Intelligence Award
An Information Builders customer, Diakonessenhuis, a hospital with several locations in the Netherlands, won the Business Intelligence Award during the recent BI Symposium.

Information Builders Named to Software Magazine's 27th Annual Software 500
Information Builders was named in Software Magazine's 27th annual Software 500 ranking of the world's largest software and services providers, representing the best in the industry.

iWay Positioned in Gartner’s Visionaries Quadrant in New Managed File Transfer Report
Gartner has placed Information Builders’ iWay Software in the Visionaries Quadrant of the “Magic Quadrant for Managed File Transfer” report. Managed File Transfer (MFT) software solution providers are evaluated based on completeness of vision and ability to execute.

Information Builders Named Business Intelligence Leader in 2009 CRM Market Leader Awards
CRM magazine named Information Builders a Market Leader in the Business Intelligence category for the 2009 CRM Market Leader Awards, which honors the companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies.

Butler Group’s Audit of WebFOCUS PMF Commends Information Builders' Approach to PM
Butler Group’s Technology Audit of WebFOCUS Performance Management Framework (PMF) v5 commended Information Builders' operational approach to performance management and its use of rich Web 2.0 functionality and predictive analysis.

Information Builders Scores Well in the Business Application Research Center’s (BARC) BI Survey 8
Information Builders scored well in the Business Application Research Center’s (BARC) BI Survey 8, the world’s largest independent survey of BI and performance management users. Ranked second in overall KPIs, product quality and support KPIs, and aggregated loyalty KPIs, Information Builders also came in:
  • First in prevalence rates
  • Among the top three in product reliability, support quality, and overall performance
  • Among the top five in number of applications, range of applications, data volumes, and fewest product-related problems.
2009 SD Times 100
Information Builders' iWay Software was named to SD Times 100, which recognizes the top companies, organizations, and individuals that have the greatest impact on software development. iWay was recognized in the "SOA and Middleware" category.

Ventana Research's Hot Vendor in 2009 Value Index for Business Intelligence
Ventana Research named Information Builders as the Hot Vendor in its first-ever Value Index on Business Intelligence (BI). The company secured a weighted top-ranking position for products and customer assurance supporting BI

Ventana Research's Hot Vendor in 2009 Value Index for Performance Management
Ventana Research selected Information Builders as the Hot Vendor in its Value Index on Performance Management. The company achieved its top-ranking position for products and customer assurance supporting performance management

2009 American Business Awards
Information Builders was named a finalist in the 2009 American Business Awards (ABA) for "Customer Service Department of the Year." This is the second straight year that the company's Customer Support department has been recognized as a finalist by the ABA.

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2009 Computerworld Honors Award
Various Information Builders' customers won the 2009 Computerworld Honors Award for using BI technology to benefit society:

  • The United States Transportation Command (US TRANSCOM) developed TRAC2ES, a Web-based BI system that transports sick or injured personnel and coordinates their movement throughout the U.S. military's worldwide network of healthcare facilities. It supported Enduring Freedom and Iraqi Freedom operations.
  • The New York Public Library created a BI system, Metrics On Demand (MOD), allowing employees to track visitor traffic, borrowing habits, and other key metrics. This data helps library personnel make decisions about which library resources and services are most important to the general public.
  • Columbus City Schools and Nationwide Insurance now provide greater insight and accountability to the education of more than 55,000 students at 130 schools in central Ohio. Nationwide developed a tool with the school district using BI to help administrators analyze student data.
  • The Erlanger, Kentucky Police Department created a BI system with integrated search capabilities that combines data from 19 government agencies to link information about suspects, incidents, arrests, and crimes. Police can now respond more knowledgeably to calls and provide better services to citizens.
  • Burlington Northern Santa Fe Railway created a Maintenance Excellence Dashboard to monitor its infrastructure of tracks, signals, and structures, which improved safety, limited train delays, and minimized revenue loss.
  • The Federal Student Aid Office of the Federal Department of Education created the Institutional Student Information Record (ISIR) tool to improve assistance to students completing the Free Application for Federal Student Aid (FAFSA).
  • Prince George's County Police Department developed the Active Crime Reporting dashboard to display statistics on calls for service such as robbery, homicide, car theft, and auto accidents, helping police officers lower crime within the county.
  • Spain's Ministerio de Trabajo e Inmigracion (Ministry of Immigration) implemented Project Lince, a BI environment that enforces immigration requirements by improving information integrity

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Information Builders Awards of Distinction 2009
The following are winners of Information Builders Awards of Distinction, recognized for their ongoing efforts to bring BI technology benefits to the forefront of their organizations:

  • Best Enterprise BI Application - Ford
    Ford Motor Company saved money through BI using Information Builders' Web-based reporting system across 9,000 dealerships to compare their performance on warranty costs with peers, saving Ford $40 to $60 million per year in covered warranty expenses.
  • Most Innovative BI Implementation - New York Public Library
    The library's BI system, MOD, allows employees to analyze many facets of the library operation, helping personnel track traffic patterns, use of materials, and inventory to preserve the services people care about most. The dashboard-driven environment empowers hundreds of employees to share information and create customized reports.
  • Most Humanitarian Use of BI - Nationwide Insurance and Columbus City Schools
    Nationwide Insurance developed a tool for the Columbus City school district using BI technology that helps administrators analyze student data. This connects 4,000 teachers and administrators to student assessment data, attendance data, and discipline data with the overall goal of improving student achievement.
  • Best Use of BI in the Public Sector - US TRANSCOM
    BI technology is helping US TRANSCOM devise optimal patient-movement plans based on urgent medical needs, available facilities, in-transit visibility, and enterprise-wide cost and performance analytics enabling the military's evacuation and patient movement activities in places like Iraq and Afghanistan to be more efficient.
  • Best Use of iWay Software - TNT
    TNT provides mail and express services for customers worldwide. With high volumes of data in multiple locations, in a variety of languages, and on several platforms, the company brought in iWay integration solutions to help. Integrating with legacy systems, iWay's SOA solutions allow business units to access the data they need, when they need it, for improved decision-making.

Louisiana Department of Social Services (LA DSS)
DM Review's 2008 Innovative Solution Award
Information Builders customer, Louisiana Department of Social Services (LA DSS), won in the "BI/Analytics" category of DM Review's (now Information Management magazine) 2008 Innovative Solution Award for its antifraud system. Specifically, LA DSS was selected for its use of Information Builders WebFOCUS BI platform along with geographic information system (GIS) technology from ESRI


BeyeNETWORK Vision Awards
Information Builders, along with the City of Houston Police Department (HPD), won BeyeNETWORK’s first annual Vision Award for Business Impact for HPD’s innovative use of WebFOCUS, iWay Software, and ESRI’s GIS mapping tool, enabling a predictive analysis of crime activity in Houston. Watch Information Builders VP of Corporate Marketing Jake Freivald’s Podcast, where he discusses HPD’s successful launch of its high-tech Crime Center and Law Enforcement Application.

2008 CRM Market Awards
Information Builders was recognized by CRM magazine as a 2008 CRM Market Leader in the Business Intelligence category of the 2008 CRM Market Awards. The CRM Market Award honor vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships through the sophisticated integration of people, processes, and technologies.

American Business Awards Finalists 2008
Information Builders and its CEO and founder Gerald Cohen were named finalists in the 2008 American Business Awards within the Best Customer Support Organization and Best Executive for Computer Services categories, respectively. The American Business Awards (ABAs) are the only national, all-encompassing awards program honoring outstanding performances in business.

START-IT's Hottest Companies of 2008
Information Builders was named as a winner of the prestigious START-IT Magazine Hottest Companies of 2008 Awards. The Hottest Companies Award honors software and technology providers that target the manufacturing industry and have developed innovative applications or products.

CIO 100 Award 2008
The Hillman Group, an Information Builders customer, won CIO magazine's 2008 CIO 100 Award. A supplier of hardware items as well as manufacturer and distributor of key duplication and engraving systems, Hillman won for its innovative use of Information Builders WebFOCUS BI platform.

Information Builders Awards 2008
The following distinguished award winners for 2008 are recognized for their ongoing efforts to bring BI technology benefits to the forefront of their organizations:
  • British Telecom - Best Use of iWay Software
    Recently, the telecom giant sought to eliminate inefficiencies and costs associated with cross-border trade settlements by providing communications for Euroclear's Common Communications Interface.
    BT asked iWay Software for help creating a secure messaging gateway that enables straight-through processing over standard business protocols.
    BT's Managed Secure Messaging used iWay's SOA Middleware Platform to deliver a reliable messaging service that features complete security, guaranteed delivery, non-repudiation, auditing, encryption, and integrated access controls.
  • Best Production BI Application - Utz Quality Foods
    Utz coordinates the sales and production of more than 20,000 pounds of potato chips every hour, and manages more than 700 delivery routes to 30,000 stores.
    Timing is crucial, which is why Utz uses BI technology to coordinate the timing among its production, marketing, sales, and distribution operations.
    WebFOCUS is at the heart of a system that allows managers to quickly gather and analyze current sales and distribution information. The BI environment delivers daily sales breakdowns in a form that is easy for busy salespeople to digest. This information helps them manage their routes and improves visibility throughout the supply chain, positioning Utz as a leader in its market.
  • Most Innovative BI Implementation - City of Houston Police Department
    BI technology is making steady inroads into law enforcement, as government agencies discover the power of intelligence-driven policing.
    The Houston Crime Center is using technology from Information Builders and ESRI to create a dynamic geographic information system (GIS) that maps crime patterns and predicts the likelihood of crime activity throughout the city. The BI environment has led to quicker arrests and more thorough criminal investigations.
  • Best New Enterprise BI - Ace Hardware
    With more than 4,600 stores throughout the U.S. Ace continues to expand and adopt more advanced information technology.
    IT leaders realized they could improve corporate efficiency by standardizing on one comprehensive BI environment. Ace selected WebFOCUS as its enterprise-reporting standard for its ability to create cohesive, user-friendly reports that scale to thousands of users. Ace estimates more than 2,000 users will be running or writing WebFOCUS reports on a daily basis.
  • Customer Lifetime Award - JCPenney
    The well known retailer has partnered with Information Builders since February 1978 and, 30 years later, store associates across the country continue to rely on its BI technology. JCPenney utilized the FOCUS product during the 1980s and early 1990s as the primary means for reporting merchandising sales and profits. In 2000 the retailer implemented WebFOCUS, continuing its investment in Information Builders' innovative solutions. Today, JCPenney remains a loyal customer with the implementation of a new application to help monitor its day-to-day store operations.

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