The objective of the Information Builders (UK) Customer Support Department is to be the Premier Provider of Customer Support. We aim to achieve more than just satisfaction from our customer base, we expect to build good working relationships with our customers, understand their requirements, and work with them to help them deliver their solutions.

Technical Support Group

The Technical experts of the organisation, acting as second line support for the Response Centre, as well as available to help with upgrades, installations, specific training requirements.

Customer Support Manager

The Customer Support Manager is responsible for maintaining the relationship between Information Builders and its current customer base. The CSM's interface with the customers on a regular basis, whether over the phone or on site visits, and organise customer programs that will increase the knowledge of existing customers in Information Builders' products.

IT Support

Primarily employed to support the Information Builders UK employees either in the corporate offices or whilst working remotely. They ensure that the facilities and systems are available for their colleagues to enable them to provide their customers with quality service. This group is also being used on customer sites to provide support in operating systems and networking environments for our customers.

InfoResponse Options

InfoResponse plans to make it easier than ever to access Information Builders' telephone support and technical experts. With a current maintenance contract you already have access to:

	Web resources are part of InfoResponse Standard, including a database of known problems, email distribution of technical bulletins and online facilities for opening, viewing and updating cases. If you require additional support, tailored to your site needs the following InfoResponse plans are also available
	24-hour access to our expert technical support every day of the year, to protect mission-critical production applications.
	Our flagship 24-hour support plan, including dedicated management services provided by a named contact at our corporate support organisation.
	Onsite, per diem technical services from our expert technicians.

For more information about using or upgrading your InfoResponse plan to meet your organisation's needs call the Customer Response Centre on 020 8900 0101 or email emea_support@ibi.com